Frequently asked questions
Once you place the order on the website, you will see a confirmation message on the site. You will also see your order status when you go to your account on our website. Additionally, there will also be a confirmation email sent from our end to you.
If your payment is successful, you will get a confirmation email from our end.
You can make an online payment via Debit or Credit card or Cash on Delivery.
Shipping is free on orders above the value of AED 100. Shipping fees of AED 10 is charged for orders under AED 100 and AED 20 for next day delivery.
Your order will take anything between 3-5 working days to reach you.
Should you face any issues, feel free to mail us on firstname.lastname@example.org to raise a return request.
If you have made a card payment, the money will be credited back into your account if the return complies with the Return & Refund Policy.
Yes, please refer to our Return and Refund page on our website.
Yes, you can place an order for someone else. Do ensure that the Shipping Address synced with your account is changed and the new delivery address is made available while placing the order.