Frequently asked questions

How do I know that my order is confirmed?

Once you place the order on the website, you will see a confirmation message on the site. You will also see your order status when you go to your account on our website. Additionally, there will also be a confirmation email sent from our end to you.

How do I know if my payment has gone through?

If your payment is successful, you will get a confirmation email from our end.

My payment was rejected but the amount has been debited from my account. Why did this happen?

This usually does not happen. However, should you face such an issue, mail us on and we will help resolve the issue.


What are the different ways in which I can make a payment?

You can make an online payment via Debit or Credit card or Cash on Delivery.

Do you have a shipping charge? Is it different for locations across UAE?

Shipping is free on orders above the value of AED 100. Shipping fees of AED 10 is charged for orders under AED 100 and AED 20 for next day delivery.

Do you deliver internationally?


How much time will I take to receive my order?

Your order will take anything between 3-5 working days to reach you.

What is the procedure for returns/exchange?

Should you face any issues, feel free to mail us on to raise a return request.

Will I get my money back if I return a product?

If you have made a card payment, the money will be credited back into your account if the return complies with the Return & Refund Policy.

The product I received was damaged. Will you replace it?

Yes, please refer to our Return and Refund page on our website.

Can I place an order for someone else?

Yes, you can place an order for someone else. Do ensure that the Shipping Address synced with your account is changed and the new delivery address is made available while placing the order.



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